Support

We usually reply within one business day.

The adhan didn't play

• Open the app. The home screen shows whether the last adhan was sent and anything that needs attention.
• The phone that plays the adhan has to be at home, on the same Wi-Fi as your speakers, and charged.
• Open Settings › Google Nest. Under This phone, every line should show a tick. If one doesn't, tap the button next to it: AdhanSync needs to set exact alarms and to run without battery limits.
• Check the speaker is online and its volume is up. Try Play a test adhan.
• If a speaker was renamed or moved to a new network, tap Search again and pick it again.
• Check you haven't paused the adhan or skipped that prayer, and that the prayer is turned on under Adhan voice, prayers and speakers.

The times look wrong

• Under Today the app shows where the times come from: your masjid's timetable, an official timetable, or a calculation.
• If you follow a masjid, the times match what your masjid published. If they look off, ask your masjid to check its timetable.
• Check your home location under Settings › Change home or masjid.

Masjids

Want your congregation to hear the adhan at your times? Email info@adhansync.com with your masjid's name and city. A spreadsheet of your monthly timetable is all we need. Iqama and Jumu'ah times are welcome too. Everyone who picks your masjid in the app then follows your times automatically.

Delete your data

You can ask us to delete everything AdhanSync holds about your home: your location, masjid, settings, speaker names and delivery history.

1. Email info@adhansync.com with the subject "Delete my AdhanSync data".
2. Include your app ID from Settings › Help.
3. We'll confirm by email and delete your data within 30 days.

To stop the adhan right away, turn off home mode in Settings › Google Nest or uninstall the app. Uninstalling removes everything stored on your phone; email us to remove what is on our server too.

See the privacy policy for what we collect and why.